Most agency relationships don’t fail on skill. Skill alone isn’t enough to achieve the results you want, let alone exceed your expectations. This audit helps you look at the relationship from beginning to end, especially what happens in between, before you commit to anything.
12 questions to ask before you sign with anyone. Including us.
Audit PDF downloaded
Something went wrong while submitting the form. Try again!
You’ve been here beforeYou’ve been here beforeYou’ve been here beforeYou’ve been here before
You’ve been here before
You’ve been here before
You’ve been here before
You’ve been here before
Skill alone isn't enough. Like most relationships in business, or even in life, an agency relationship starts with a connection. And if you’re going to work together, that relationship needs to keep going.
It can’t exist only during the introduction or the kickoff call. It has to be ongoing and involved. The agency needs to understand your business well enough to see it the way you do, and remain invested in that understanding as the project moves forward.
It can’t exist only during the introduction or the kickoff call. It has to be ongoing and involved. The agency needs to understand your business well enough to see it the way you do, and remain invested in that understanding as the project moves forward.
What happens in between. That’s what’s missing when many agency relationships fail. You lose the connection, and then you lose the context.
When context gets lost between calls, even skilled teams start making decisions in pieces.
When context gets lost between calls, even skilled teams start making decisions in pieces.
Context Before Commitment. You can’t rely on assumptions here. You need data, answers, and a clear structure before you commit to anything.
A structural answer, not a gut feelingA structural answer, not a gut feelingA structural answer, not a gut feelingA structural answer, not a gut feeling
A structural answer, not a gut feeling
A structural answer, not a gut feeling
A structural answer, not a gut feeling
A structural answer, not a gut feeling
The Agency Delivery Audit gives you 12 questions across three areas:
Accountability
Who owns the project from beginning to end, and what happens if your main point of contact leaves or gets reassigned?
Scope discipline
Whether the scope is clearly documented and how the agency handles changes once the project is underway.
Visibility
Whether you see real work taking shape, rather than just receiving a status update.
Save it. Or print it, if you still like doing things the classic way. Bring it to your next vendor call, run it against the last agency you worked with, or use it on a live project.
Use it as a standard for any vendor, including us.
This isn’t just a nicer way to work
Process discipline isn’t only there to make the day-to-day easier for a company or an agency. It shows up in outcomes.
Teams using integrated delivery move 40% to 60% faster than teams coordinating separate vendors across different silos.
The audit helps you understand whether the agency’s process has the structure to hold up once the work begins.
Download the audit and use it to examine the relationship from beginning to end.
Most importantly, look at what happens in between: how the agency works with you, how they move the project from one point to the next, and whether that relationship holds up along the way.
Most importantly, look at what happens in between: how the agency works with you, how they move the project from one point to the next, and whether that relationship holds up along the way.
You need data, answers, and a clear structure before you commit